For Buyers

Signing Up and General Info

• How do I sign up?
• Do I need to have a brick-and-mortar store?
• Where is Anam Craft Marketplace available?
• Do I need a reseller or tax ID?
• Where are the Makers and products located?

Account Management

• Setting up your buyer profile
• Where do I enter my EIN or Sales Tax ID?
• Contacting a Maker/Seller
• Making changes to your Buyer profile
• Don't see a brand or Maker you're looking for?
• Canceling your account

Orders

• Submitting an order
• Is order tracking available?
• How do shipping costs work?
• Are there order minimums?
• What is the return policy?
• How do I cancel or edit an order that has already been placed?

Invoicing/Payments

• When do I get charged for an order?
• How can I apply for 60-day credit terms?
• What are typical payment terms for Buyers?
• Can I track my order from the invoice?
• What payment types are accepted?